The Planning Inspectorate has openly admitted flaws within its agency and promises that appeal delays experienced by property developers such as Richard Carr have been sorted.
The new chief executive of the Planning Inspectorate (PINS) Sarah Richards has insisted that the problems faced by customers during the last financial year with the PINS appeals service were to be a thing of the past. According to Richards the agency is “well advanced” with its actions designed to resolve the problems.
Speaking in the agency’s recently published annual report, Richards admitted: “in several areas of our planning appeals service, we fell well short of our targets, and in many cases, our customers experienced significant delays”.
The admission is a breath of fresh air to Richard Carr who having worked in the industry for 30 years has always felt that planning departments hide behind excuses. He sees Richards’ first actions as the new CEO a step in the right direction.